Returns and Refunds Policy

The Policy envisages the terms and conditions under which: 

• You are permitted to return goods purchased by you, subject to a valid reason;
• A refund may be obtained for goods purchased by you, subject to certain conditions;
• You may cancel orders for goods purchased by you within a stipulated period of time"

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

What I can return and when?

• You receive a damaged or defective product.
• You receive a product that is different from what you ordered.

Conditions for returning products

• Returns must be initiated within 7 days of delivery; refunds processed post-inspection.
• Customers must provide photographic evidence within 7 days of delivery.
• The products must be returned in the original condition they were received in along with the original invoice.
• Products must be in their original form and packaging.
• Opened products deemed unsatisfactory will be resolved by the support team
• Brand packaging should be intact.
• Replacement of a product will be subject to availability of the product on the website at that time.

Refund

• Once we receive your item, we will inspect it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After inspection of the item we will notify you on the status of your refund.